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Documentation. What about a v2 ?


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Sky Painter
Sky Painter
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An excellent reference work. Well done Tim and SD Team.

Mike
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Samsung Galaxy Tab A8 – Android 11.0 & SD 4.1.1.0
Huawei P30 – Android 11.0 & SD 4.1.1.0
PC – Windows 10 (Home Ed) Version 2009, Build 19045.
6093, SD 4.0.2.0

Tim Dawson
Tim Dawson
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The new documentation has now been posted.


Tim Dawson
Tim Dawson
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Fleagle, you might want to rethink your post in light of the fact that "blaming our customers" was not what I was doing.
MikeTwoOne
MikeTwoOne
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I don't think that stating a well known fact, i.e., that most customers don't refer to printed documentation for problem resolution, constitutes "blaming" of customers. Not if you consider the kind and level of support offered on this very forum. I haven't seen a RTFM kind of response from any of the SD team members posting here.
-- Chris.


I couldn't agree more.
Sky Painter
Sky Painter
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Chris

I agree wholeheartedly. I have a friend who never reads 'the manual', and when he has a problem, he will usually contact me, knowing that I will have read it from cover to cover! However, in the case of SD, I find the product so intuitive to use, that I have only, rarely, had to refer to the documentation. Nevertheless, this does not obviate the need for well formatted, accurate, up to date and searchable documentation. Rather, it underscores the need, so that when information is needed, it can be found easily and speedily. SD documentation may have had its shortcomings in the past, primarily because product development has has been so rapid, but knowing the SD team, and how they respond so positively to users' needs and requests, I think the forthcoming new documentation is likely to exceed expectations, and hopefully, it will be in a format that allows the SD team to keep it up to date without undue hassle.

Mike
_________________________________________
Samsung Galaxy Tab A8 – Android 11.0 & SD 4.1.1.0
Huawei P30 – Android 11.0 & SD 4.1.1.0
PC – Windows 10 (Home Ed) Version 2009, Build 19045.
6093, SD 4.0.2.0

ckurz7000
ckurz7000
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I don't want to get inbetween you and Tim but it is nonetheless true that only the minority of customers reads the manual. A well designed application should not rely on users having read the manual anyway. After all, the computer needs to adapt to the user and not the other way around. And SD is pretty good in this respect.

I don't think that stating a well known fact, i.e., that most customers don't refer to printed documentation for problem resolution, constitutes "blaming" of customers. Not if you consider the kind and level of support offered on this very forum. I haven't seen a RTFM kind of response from any of the SD team members posting here.

-- Chris.
Fleagle
Fleagle
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Having said that, the biggest problem with our documentation is, and has always been, that people do not read it. Changing the format may help a little with that, but it won't solve the problem.


Oh dear. Publicly  blaming your customers.  Always a surefire way to win their hearts and minds.....or more over, their wallets.....not.
lol.
Tim Dawson
Tim Dawson
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It would probably be a good idea to await the new documentation, in which several out-of-date pieces have been removed entirely and the rest redone to best reflect the current devices on which people are using SkyDemon.
Pete
Pete
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Looking at the help pages,nav,live pilot log, it says I can press the edit button, where is that?
Also, TIP, touch to reveal more info doesnt seem to work.
Nexus 7 2013, latest SD.....or do these features not work on android?
Thanks
Pete
Tim Dawson
Tim Dawson
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I can confirm that the new SkyDemon documentation is much like those other manuals you pasted links to.
GO

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